CSS – Customer Satisfaction Study

Customer Satisfaction Benchmark & Analysis

Customers are the lifeblood of every enterprise, but what are your customers questioning and the way do they sense your services and products? Through taking note of their thoughts and evaluations, ones can improve the business procedure, production & operation engagements, and advertising campaigns.

We are well experienced in all types of methodologies to survey clients consisting of physical, online, mail, and smartphone studies. Our expert survey design and analysis of the findings can help pinpoint unique regions of power or weak point and help in knowing the root purpose of how a product, carrier, or business enterprise may have fallen quick of patron expectations.

Our Services :

Indlysis designs and performs customer surveys with comprehensive data analysis and a customized customer satisfaction survey report:

  • Internal Customer Satisfaction Survey
  • Online Customer Service Survey
  • Project Survey
  • Satisfaction Survey
  • CRM Satisfaction Survey
  • Service Provider Satisfaction Survey
  • User Satisfaction Survey
  • Distributor/Dealer Satisfaction Survey
  • Company Internal Stakeholders Satisfaction Survey
Industries Served :
  • Retail & Consumer Goods
  • Government
  • Hospitality
  • Manufacturing
  • Professional Associations
  • Telecommunications
  • Healthcare
  • Technology
  • Others
Sample Form :

Market Research Methodologies:
  • In-Person & Online 
    • In-Depth Interviews
    • Focus Groups Discussion (FGD)
  • Web Survey Conduct
  • Quantitative Study Conduct
  • Online Research Community Analysis
  • Social Media / Online Community Analysis
  • Secondary Research
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